Due to the rapid advancement of technology, governments must also deal with rising public expectations. The governments in Poland, Bulgaria, and Romania have planned to increase their investment in digital infrastructure, and the government of the Ukrainian Republic is on track to double its spending on IT R&D through 2020. The "Cloud Contact Center Market" report offers useful information, thorough statistics, and an in-depth analysis of this market for the time period 2022 to 2028. . Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. The UK's finance sector, which accounts for 18% of all employment, is expected to employ about one in five call center workers. This model eliminates the need for users to install or maintain contact center software on their own servers. Privacy Policy*. Cloud-based contact centers are independent of geographic locations, which enables agents, supervisors, and administrators to access them from anywhere through phone and the internet. In December 2021, storm SCIM improves administration efficiency for large contact centers, by automating agent provisioning and removing the need to manually add, remove or update users. Get Covid-19 Impact Analysis for Cloud Contact Center Market research report https://www.reportmines.com/enquiry/request-covid19/1139372, Cloud Contact Center Market Size and Industry Challenges. UCaaS vendors take on cloud contact center market share. Profitability by Market Segments, 19.1.9.3. Sandy, Utah, USA, Nov. 13, 2022 (GLOBE NEWSWIRE) -- Custom Market Insights has published a new research report titled "Cloud-Based Contact Center Market Size, Trends and Insights By Component . What is the breakup of the global cloud-based contact center market based on the component? With SCIM, an organizations provisioning process is completed quickly and securely, creating accounts for new agents right away and removing them for leavers. However, regulations and long-term cost of hosting are adding to the performance pressure of solution providers. Cloud-Based Contact Center Market - Global Industry Analysis, Trends, and Forecasts (2022 - 2029) Report Details Table of Content Inquire Request Sample Customization Cloud-Based Contact Center Market was valued at US$ 14.35 Bn. The global Cloud-Based Contact Center market is projected to grow from USD 17.1 billion in 2022 to USD 54.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Solution, 2022-2032, 5.3.2. In order to preserve their market position in the post-covid era, businesses need to comprehend the value of digitization, which this paper provides. Absolute $ Opportunity Analysis By Application , 2022-2032, 8. A global market research and intelligence report on Cloud-Based Contact Center has been released by The Maximize Market Research. I make $80,000 and have $220,000 in student debt. Who are the major vendors in the Cloud-Based Contact Center market? What has been the impact of COVID-19 on the global cloud-based contact center market? The report also highlights the major key players focusing on their latest development. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 16.2. . Business continuity is one of the major driving forces for cloud-based contact centers. The global Cloud Contact Center market was valued at xx million in 2020 and is projected to reach US$ xx million by 2027, at a CAGR of xx% during the forecast period. Latin America Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 13.1. Some vendors have set their sights on CCaaS, but getting executive buy-in could be a challenge. Explore the platform The market size of companies offering cloud-based contact center solutions and services was arrived at based on secondary data available through paid and unpaid sources. Historical Market Size Value (US$ Mn) Analysis By Organization Size, 2017-2021, 9.3. Several revelatory contenders are swiftly growing authority in this market. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Service, 6.2. & Research, a division of Spiceworks Ziff Davis, with over three decades of experience in independent, credible market research, helps illuminate market realities and inform . Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. You will receive an email from our Business Development Manager. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Deployment Model, 8.2. They also frustrate customers, damaging customer experience and overall satisfaction. Historical Market Size Value (US$ Mn) Analysis, 2017-2021, 4.2. As a result, companies responded with sophisticated tools to identify suspicious calls. Longer calls increase the operating costs of call centers. Offering an all-in-one cloud contact center platform, the most complete marketplace, myriad high-quality native features, a simple user interface and stellar customization capabilities, Genesys outranks the competition in the Frost & Sullivan Frost Radar North American Enterprise Cloud Contact Center Market, 2021 report. Facebook . Profitability by Market Segments, 19.1.3.3. An evaluation of key firms' market shares and the competitive environment. Key Benefits For Industry Participants And Stakeholders: The Cloud Contact Center market research report contains the following TOC: Get a sample of TOC https://www.reportmines.com/toc/1139372#tableofcontents, Sections In Cloud Contact Center Market Research Report, Highlights of The Cloud Contact Center Market Report. Asia Pacific Market Analysis 2017-2021 and Forecast 2022-2032, By Country, 15.1. Call centers are an important part of numerous businesses in the UK. What will be your strategy to make top customers shift towards your brand? Cloud Contact Center Market Size | Growth Prospect and Demand Analysis [2022-2027] | Recent Developments, Emerging Trends, Regional Segments, Business . The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. The value of the Cloud Based Contact Center Market is projected to increase at a CAGR of around 18% during 2022 2032. Important operational and performance statistics are analyzed in the Cloud Contact Center market report so that users may make comparisons to their own businesses, those of their clients, or those of their competitors. Among these, the IT and telecom industry currently holds the largest market share. In addition, rapid digitalization in the banking, financial service and insurance (BFSI) industry to provide enhanced services, reduce human errors, and save time is impelling the market growth. What is the expected growth rate of the global cloud-based contact center market during 2022- 2027? Based on the component, the global cloud-based contact center market has been segmented into Cloud-based Contact Center solutions provide BFSI organizations the ability to mine customer data that includes transactions, customer activities across banking and financial services, websites, customer queries through multiple channels, and the deep knowledge of prioritized customer segments. Session 10: The report's principal conclusions and arguments are summed up for the readers. Note: Information in the above chart consists of dummy data and is only shown here for representation purpose. Cloud Based Contact Center Market by Solution, Services, Application, Deployment Model, Organization Size, Verticals & Region - Forecast 2022 - 2032. Cloud Contact Center Market is projected to grow at a CAGR of 25% during the forecast period. #Five9 has been recognized by @Frost_Sullivan as an Innovation and Growth leader in the Frost Radar: North American Enterprise Cloud Contact Center Market, 2022! Government stakeholders and citizens want prompt issue resolution and immediate access to caller information. We expect the global cloud-based contact center market to exhibit a CAGR of 23.10% during 2022-2027. The United States businesses prioritize digital transformation, and they are typically seen as early adopters of cutting-edge technology like the Internet of Things, additive manufacturing, big data analytics, and connected industries. Market Share Analysis of Top Players, 19.1.1.3. The research study analyzes the major market participants, including 8x8, Inc.,Five9,Cisco,Genesys,Oracle,Newvoicemedia,Connect First,Aspect Software,Nice Ltd.,3clogic,Bt Group,West Corporation,Liveops,Mitel Networks Corporation,Ozonetel Systems Pvt. An extensive study of the global Cloud-based Contact Centers market provides important insights into the changing dynamics of the market. Yahoo , cookie, , , . The Contact Center Software market size is expected to grow from USD 35.2 billion in 2022 to USD 93.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 21.6% during the forecast. Skip to content +1-970-672-0390 [email protected] Linkedin. The primary elements influencing the rising demand for cloud migration services include scalability, flexibility for changing workloads, increased productivity, agility, enhanced application security, and cost savings. Contact center software helps both multi-channel and uni-channel call centers to efficiently manage high volumes of outbound and inbound communications with customers. Our report has categorized the market based on component, deployment mode, organization sizeand end use industry. Historical Market Size Value (US$ Mn) Analysis By Application , 2017-2021, 7.3. To get more information aboutthis market. In order for businesses to be ready, they must deploy reliable security solutions, which can be highly expensive. Cloud Contact Center Market Size 2022 - 2022: Industry Analysis, Sale, Avg. North America is projected to lead the global cloud-based contact center market with a share of USD 3.60 billion. The Cloud Contact Center market research study looks at how the competition is set up to demonstrate how a retailing lineup may set a firm apart from its competitors. A cloud-based contact center solution combines several communication channels into a single system for allowing agents to connect with customers over a phone call, email, or instant message while maintaining a consistent record. 5. As per the Global Cloud Based Contact Center Market research by Future Market Insights - a market research and competitive intelligence provider, historically, from 2017 to 2021, market value of the Cloud Based Contact Center increased at around 21.6% CAGR. Should I use all my inheritance for a down payment? Current and Future Market Size Value (US$ Mn) Projections, 2022-2032, 5. Cloud-based contact centers have made it possible to manage a remote contact center staff, eliminating the need for calls to an outside vendor. The COVID-19 pandemic has globally changed the dynamics of business operations. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. public cloud, private cloud, and hybrid cloud. Therefore, the increase in the adoption of cloud technologies, coupled with the need to improve customer services, is expected to act as a major factor driving the adoption of cloud-based contact center solutions and services among Asia Pacific enterprises. Legacy contact centers operate on older technologies that cannot support newer channels, such as social media, mobile app chats, and videos. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Vertical, 10.2. The cloud-based contact center market was valued at USD 16106.5 million in 2020, and it is expected to reach USD 51830.73 million by 2026, at a CAGR of 21.8% over the forecast period (2021 - 2026). Which significant steps can you take to stay ahead of competitors? Understand the Modern Workplace software solutions into Cloud Contact Centre and exploring the markets and Landscapes. Copyright 2022 MarketWatch, Inc. All rights reserved. SCIM gives back valuable work time to administrators by automatically provisioning users, freeing up time to spend on more complex matters. The rising demand for cloud-based contact center across diverse sectors, such as BFSI, retail, healthcare, Therefore, the region has a high demand for agile, scalable, and "pay-per-usage" cloud infrastructure. CXi empowers organizations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data-driven self-service, and prepares agents to successfully resolve any customer needs event. Cloud-Based Contact Center Market was valued at US$ 14.35 Bn. Profitability by Market Segments, 19.1.5.3. The growing need for personalized and streamlined customer interactions is one of the primary factors driving the market growth. The study includes an in-depth competitive analysis of these key players in the Cloud-Based Contact Center market, including their company profiles and strategies undertaken. The cloud-based contact center market was valued at USD 13.17 billion in 2019, and is expected to reach USD 49.12 billion by 2025, at a CAGR of 24.57% over the forecast period (2020-2025).. Cloud-based contact centres can assist . Market Insights. Also, the market in the country is projected to account for an absolute dollar growth of US$ 33.5 Bn. Will I end up supporting him? The validation of calls before they are picked up by IVR or call center agents eliminates the need to authenticate customers on the phone. Multi-channel communication has been found to be made possible via unified communications as a service and cloud communications as a service. The maturity of the unified communications market and growth of cloud communications are forcing UC vendors to . In this market study on Cloud Contact Center ,in order to aid in planning and strategic decision-making, information on market size is offered. The contact center is a facility that handles contact with end customers. Due to COVID-19, which left many significant market players in a state of abrupt shock, the Cloud Contact Center market has encountered a number of challenges in recent years. Faster speed to market. Simplified management. The cloud-based contact center market, by Vertical, BFSI, Telecommunications, Retail and Consumer Goods, IT and ITeS, Government and Public Sector, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, and Other Verticals. In a new cloud security report by SANS Institute, comprising several hundred businesses in Europe, the US, Asia, and Canada revealed that 19% of participants had heard about cloud hacks and were leery of using them. Section 9 provides an overview of all the sections, data, and information used in this report. With cloud-based contact centers, agents can be deployed across the country with the goal of putting them closer to customers. This impactful aftereffect was fueled by the ongoing growth of emerging market economies. The competitive landscape of the industry has also been examined along with the profiles of the key players being 3CLogic, 8x8 Inc., Avaya Inc., Cisco Systems Inc., Content Guru Limited, Five9 Inc., Genesys, NICE Ltd., RingCentral Inc., Talkdesk, Twilio Inc., Vocalcom and Vonage. The market has been forecast by analyzing the driving factors, such as the increasing adoption of multiple clouds and rising need to efficiently manage the security and performance of the cloud. Data types that are frequently used include- request size- client base position, and functional effectiveness. To know about the assumptions considered for the study, Request for Free Sample Report. In 2019, fraud attempts against call centers increased. The COVID-19 outbreak has brought an opportunity to shift business models from the work-from-office to the work-from-home model. In March 2022, 8X8 launched the continued global growth and customer adoption of the 8x8 XCaaS solution. - 56) 5.1 INTRODUCTION FIGURE 18 CLOUD-BASED CONTACT CENTER MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 5.1.1 DRIVERS 5.1.1.1 Rising adoption of SMAC technologies 5.1.1.2 Role of social media in cloud-based contact center operations 5.1.1.3 Benefits of SMAC technologies in contact centers 5.1.1.4 Increasing adoption of cloud-based contact centers due to COVID-19 FIGURE 19 IMPACT OF COVID-19 ON CALL CENTER VOLUME 5.1.1.5 Rising number of channels to reach end-customers 5.1.1.6 Growing need for personalized and streamlined customer interactions 5.1.1.7 Faster deployment, scalability, and flexibility of cloud-based contact centers 5.1.1.8 Better business continuity with cloud-based contact centers 5.1.2 RESTRAINTS 5.1.2.1 Inadequate network bandwidth in emerging economies 5.1.2.2 Cyber-attacks impacting business operations 5.1.3 OPPORTUNITIES 5.1.3.1 Enhanced customer experience to increase cloud-based contact center adoption FIGURE 20 MOST EXCITING BUSINESS OPPORTUNITY 5.1.3.2 Need to analyze audio conversations in real-time 5.1.3.3 Shifting focus of enterprises on work from home culture 5.1.3.4 Implementation of AI, analytics, and NLP capabilities to add value to existing cloud-based contact centers FIGURE 21 ROLE OF ARTIFICIAL INTELLIGENCE IN CONTACT CENTER TRANSFORMATION 5.1.4 CHALLENGES 5.1.4.1 Privacy and data security aspects 5.1.4.2 Organizational, technical, and operational difficulties while moving contact centers in cloud 5.1.4.3 Integration of mobility with existing capabilities FIGURE 22 INTEGRATION OF MOBILITY IN EXISTING CAPABILITIES OF CONTACT CENTERS 5.2 COVID-19-DRIVEN Market Dynamics, 6 CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT (Page No. By analyzing how the competition is positioned in the market, the Cloud Contact Center research study demonstrates how a marketing team may differentiate a company from its rivals. A distributed work-from-home operating model can be scaled through Contact Center as a Service (CCaaS) strategies. 12 COMPANY PROFILES (Page No. 9. By vertical, the Banking, Financial Services, and Insurance (BFSI) segment is estimated to account for the largest market share. This pushes enterprises to explore hosted and cloud alternatives in place of premises-based systems. The global impact of COVID-19 has been unprecedented and staggering, with cloud based contact centers experiencing a negative impact on demand across all regions amid the pandemic. To speak to our analyst for a discussion on the above findings, click Speak to Analyst, 1 INTRODUCTION (Page No. Section 5 offers a request operation that's employed for a variety of effects, including enhancing the client experience and learning further about how guests behave. etc., as it provides enhanced security, high reliability, and improved convenience at affordable prices, is Swords, Co., Ireland -- -- 12/05/2022 -- A new update to Salesforce cloud contact center released in October this year is giving users access to a new range of tools and functionality to more fully support customer service needs.The new swathe of services provides access to, among other things, AI tools for analysing voice conversations and AI bots for call routing. Telecommunication And Information Technology Enabled Services, 10.4. Based on the deployment mode, the global cloud-based contact center market can be divided into Based on the end use industry, the global cloud-based contact center market can be segregated into To get more information aboutthis market, Request Sample. The regions covered in the cloud migration services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. Profitability by Market Segments, 19.1.8.3. Y-o-Y Growth Trend Analysis By Solution, 2017-2021, 5.5. 4. Companies that provide software products and services to manage and dissect data dominate the requests for data by operation. Based on the organization size, the global cloud-based contact center market has been categorized into cookie. This makes cloud-based contact centers great disaster recovery/business continuity solutions.. With the increased use of internet-based telephone services, many contact centers plan to integrate their communication processes with cloud telephone-based business phone systems. The major vendors in the market include NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), and Content Guru (US). As a result, the European market is anticipated to expand over the course of the forecast period due to the adoption of cloud-based services in Germany, the United Kingdom, and Spain. Multitenant cloud solutions are more mature, secure, and fully featured than ever before, making them viable for even large contact centers with thousands of seats. Moreover, the increasing popularity of Omnichannel contact centers to improve availability of channels is driving the adoption of Cloud-Based Contact Center solutions. Historical Market Size Value (US$ Mn) Analysis By Deployment Model, 2017-2021, 8.3. What is the breakup of the global cloud-based contact center market based on the organization size? A new study titled Cloud-Based Contact Center Market 2022 provides information on regional and global markets that are projected to increase in value between 2022 and 2030. THAILAND, 08 December 2022-NTT Ltd., a leading IT infrastructure and services company, has collaborated with Amazon Web Services (AWS) to drive adoption of Amazon Connect, an omnichannel cloud contact center, that can be set up in minutes and can scale to support millions of customers. The global cloud based contact center market size was USD 11.01 billion in 2019. The growth of the market for Cloud Based Contact Center in China is projected to expand at a CAGR of around 17% during 2022 2032. Which countries are considered in the European region? Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032, 14. There are 134 pages in this report as a whole. Historical Market Size Value (US$ Mn) Trend Analysis By Market Taxonomy, 2017-2021, 12.2. The global cloud based contact center market is expected to grow from $15.73 billion in 2021 to $20.19 billion in 2022 at a compound annual growth rate (CAGR) of 28.3%. Users that want to upgrade their infrastructure can benefit from the expertise of seasoned cloud service providers, which helps users adopt the best mix of services. Y-o-Y Growth Trend Analysis By Deployment Model, 2017-2021, 8.5. All Rights Reserved. Historical Market Size Value (US$ Mn) Analysis By Region, 2017-2021, 11.3. https://www.reportmines.com/enquiry/request-sample/1139372, https://www.reportmines.com/enquiry/pre-order-enquiry/1139372, https://www.reportmines.com/toc/1139372#tableofcontents, https://www.reportmines.com/purchase/1139372, https://www.reportmines.com/enquiry/request-covid19/1139372. 10. Who are the key players/companies in the global cloud-based contact center market? Top Key Players of Cloud-Based Contact Center Market are as follows: Aspect Software Parent Inc. Connect First Inc. 8X8 Inc. Amazon Web Services, Inc. Avaya Holdings Corp. Five9 Inc. Cisco. Major Highlights of the Cloud Based Contact Center Market report released by HTF MI Market Breakdown by Applications: Call Routing and Queuing, Data Integration and Recording, Chat. The Cloud-Based Contact Center market study is segmented by Type (Private Cloud and Public Cloud) and major geographies with country level break-up. Cloud based contact center market is projected to grow from USD 13.45 billion in 2020 to USD 56.37 billion in 2027 at a CAGR of 22.7% in the 2020-2027 period. It offers workforce management tools so that agents and supervisors can manage their time effectively. The new report from Quince Market Insights, titled "Global Cloud-Based Contact Center Market Size, Share, Price, Trends, Growth, Report and Forecast 2022-2032," offers a detailed analysis of the global Cloud-Based Contact Center market. How much is the current worth of the Cloud Based Contact Center Market? In on-premises contact centers, hardware failures and disasters come without warning and can have a disastrous impact on companies customer data, resulting in downtime, busy signals, and excessive wait time. Additionally, hiring operate-from-home agents in the US costs 5 to 10% less than hiring specialists who work on-site. Key market players were not limited to such as NICE (Israel), Genesys (US), Five9 (US), Vonage (US), Talkdesk (US), 8x8 (US), Cisco (US), Avaya (US), Serenova (US), Content Guru (US), Alvaria (US), RingCentral (US), Enghouse Interactive (US), 3CLogic (US), Ameyo (India), Twilio (US), Vocalcom (France), Evolve IP (US), Pypestream (US), TechSee (US), AirCall (US), Nubitel (Singapore), JustCall (US), Sentiment Machines (UK) Dialer360 (UK), Servetel (India), NeoDove (India), and Rulai (US). This report offers current landscape of business strategies, industry growth, size, demand,. It helps businesses have a solid grasp of the sector. in 2021 and is expected to reach US$ 84.45 Bn. The growing deployment of cloud-based contact center solutions is expected to increase the demand for services, such as training, support, and maintenance. The global "Cloud Based Contact Center Market Size " research report encompasses a thorough study of the current situation of the global market along with several market dynamics. Cloud Contact Center Market Size | Growth Prospect and Demand Analysis [2022-2027] | Recent Developments, Emerging Trends, Regional Segments, Business . Research Analyst at AMA estimates that United States Players will contribute to the maximum growth of Australia Cloud-Based Contact Center market throughout the predicted period. The United States is expected to account for the highest market of US$ 41.6 Bn by the end of 2032. This Cloud Contact Center market research study talks about the problems that modern marketers face and how they may recognize and solve them. After identifying the key players in the community, rank them in order of importance and decide whether to prioritize investment, participation, or integration for those who were chosen. The cloud-based contact center market has been segmented into five regions: North America, Europe, Asia Pacific, Middle East & Africa, and Latin America. , IP, Yahoo. Cloud-based Contact Center Market Size, Share & Forecast - 2032 - Global Locations - Headquarters Future Market Insights, Inc. Christiana Corporate, 200 Continental Drive, Suite 401, Newark, Delaware - 19713, United States T: +1-845-579-5705 MEA Market Access DMCC 1602-6 Jumeirah Bay X2 Tower, Plot No: JLT-PH2-X2A, Jumeirah Lakes Towers, Dubai, Numerous European nations are engaged in an initiative aimed at improving their digital infrastructures. I sold my late mothers home for $250,000. ( US: +1-631-791-1145 )
- 281) 13.1 INTRODUCTION 13.1.1 RELATED MARKETS 13.1.2 LIMITATIONS 13.2 CONTACT CENTER SOFTWARE MARKET 13.2.1 MARKET DEFINITION 13.2.1.1 Contact center software market, by component TABLE 282 CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 20162019 (USD MILLION) TABLE 283 CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, 20202026 (USD MILLION) TABLE 284 SERVICES: CONTACT CENTER SOFTWARE MARKET, BY TYPE, 20202026 (USD MILLION) TABLE 285 SERVICES: CONTACT CENTER SOFTWARE MARKET, BY REGION, 20202026 (USD MILLION) 13.2.1.2 Contact center software market, by organization size TABLE 286 CONTACT CENTER SOFTWARE MARKET, BY ORGANIZATION SIZE, 20162019 (USD MILLION) TABLE 287 CONTACT CENTER SOFTWARE MARKET, BY ORGANIZATION SIZE, 20202026 (USD MILLION) 13.2.1.3 Contact center software market, by deployment mode TABLE 288 CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 20162019 (USD MILLION) TABLE 289 CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT MODE, 20202026 (USD MILLION) 13.2.1.4 Contact center software market, by industry TABLE 290 CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY, 20162019 (USD MILLION) TABLE 291 CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY, 20202026 (USD MILLION) 13.2.1.5 Contact center software market, by region TABLE 292 CONTACT CENTER SOFTWARE MARKET, BY REGION, 20162019 (USD MILLION) TABLE 293 CONTACT CENTER SOFTWARE MARKET, BY REGION, 20202026 (USD MILLION) 13.3 CONTACT CENTER ANALYTICS MARKET 13.3.1 MARKET DEFINITION 13.3.1.1 Contact center analytics market, by component TABLE 294 CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 295 CONTACT CENTER ANALYTICS MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 296 CONTACT CENTER ANALYTICS MARKET, BY SOFTWARE, 20222027 (USD MILLION) TABLE 297 CONTACT CENTER ANALYTICS MARKET, BY SERVICES, 20222027 (USD MILLION) 13.3.1.2 Contact center analytics market, by deployment mode TABLE 298 CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 299 CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) 13.3.1.3 Contact center analytics market, by organization size TABLE 300 CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 301 CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 13.3.1.4 Contact center analytics market, by application TABLE 302 CONTACT CENTER ANALYTICS MARKET, BY APPLICATION, 20162021 (USD MILLION) TABLE 303 CONTACT CENTER ANALYTICS MARKET, BY APPLICATION, 20222027 (USD MILLION) 13.3.1.5 Contact center analytics market, by vertical TABLE 304 CONTACT CENTER ANALYTICS MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 305 CONTACT CENTER ANALYTICS MARKET, BY VERTICAL, 20222027 (USD MILLION) 13.3.1.6 Contact center analytics market, by region TABLE 306 CONTACT CENTER ANALYTICS MARKET, BY REGION, 20162021 (USD MILLION) TABLE 307 CONTACT CENTER ANALYTICS MARKET, BY REGION, 20222027 (USD MILLION), 14 APPENDIX (Page No. A cloud-based contact centre solution unifies many channels of communication into a single platform . At present, there is a rise in the demand for cloud computing due to its robust scalability, affordability, flexibility, and features. Telecommunication and Information Technology Enabled Services (ITES). There are apps, a suite of tools, cloud-hosted services, including advanced call routing, multiple communication channels, multiple agents, and analytics in the cloud based contact center. The best cloud call center platforms in the market essentially include features like: Intelligent call routing Automatic call distribution (ACD) Interactive Voice Response (IVR) Sales Dialer Click-to-call widget Call monitoring and more features. In the pandemic, contact centers are proving to be very important as customers prefer online interactions to seek answers to urgent and complex issues. Moreover, companies in the region continue to focus on improving their customer services to drive competitive differentiation and revenue growth. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Organization Size, 9.2. Moving your contact center to the cloud provides many significant benefits. Primary research also helped in understanding the various trends related to technologies, deployments, and regions. Absolute $ Opportunity Analysis By Deployment Model, 2022-2032, 9. Types of customer communication can include phone calls, VoIP calls, live chat, fax, email, SMS/text, chatbot conversations, and social media messaging. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. Countries in this region are home to many SMEs, and the need for huge investments associated with the deployment of on-premises solutions restricts SMEs from adopting advanced communication technologies. One of the key factors influencing this market in the United States is the existence of Google, one of the most successful cloud providers, which has displayed the potentiality of large-scale, web-based apps provided from the cloud, and Microsoft, which is now moving to offer its services on a cloud-based platform. The data was also collected from secondary sources, such as Contact Center Pipeline, and Artificial Intelligence (AI) for Communications, and related magazines. Europe is a key producer and consumer of modern technology, acting as the hub for some of the biggest tech hubs worldwide. This model eliminates the need for users to install or maintain contact center software on their own servers.Cost savings: Cloud Contact Center can reduce the cost of contact center operations by eliminating the need for users to purchase or lease server hardware and software.Improved customer service: Cloud Contact Center provides a more flexible and responsive customer service experience than traditional contact center models.Cloud Contact Center applications include: The "Cloud Contact Center Market" report offers useful information, thorough statistics, and an in-depth analysis of this market for the time period 2022 to 2028. This paper analyzes the market and offers thorough insights to help deal with these difficulties. The cloud-based contact centre market is expected to increase at a CAGR of 21.8% to $58.4 billion by 2027, from a market value of $19 billion in 2021. RingCentral, Inc., a U.S.-based provider of cloud-based communications and collaboration solutions for enterprises, has been offering contact center as a service solution that assists in lowering upfront investment and IT staff. The Contact Center Software Market was valued at USD 20.18 billion in 2020 and is expected to reach USD 44.30 billion by 2026, at a CAGR of 14% over the forecast period 2021 - 2026. Absolute $ Opportunity Analysis By Service, 2022-2032, 7. ( UK: +44-753-713-2163 )
Selling Price, Production Cost, and Competitive Strategies. Get the PDF Sample Copy (Including FULL TOC, Graphs, and Tables . Your personal details are safe with us. Increased Demand for Cloud-Based Contact Centers to Support Market Growth Companies are increasingly adopting cloud-based software owing to increased competition and the rising cost of on-premises solutions. The report includes an analysis of the UK, Germany, France, and other European countries in the region. Component, Deployment Mode, Organization Size, End Use Industry, Region, Asia Pacific, Europe, North America, Latin America, Middle East and Africa, United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico. Professional services is expected to be the highest revenue-generating segment, projected to grow at a CAGR of over 17.8% from 2022 to 2032. Cloud contact centers communicate with the aid of social media platforms, emails, voice and the Internet, which can be accessed from virtually any place. Contact Center Market Size And Forecast. primarily catalyzing the global cloud-based contact center market. It categorizes the market and its trends according to different regions, such as North America: United States, Canada, Europe: GermanyFrance, U.K., Italy, Russia,Asia-Pacific: China, Japan, South, India, Australia, China, Indonesia, Thailand, Malaysia, Latin America:Mexico, Brazil, Argentina, Colombia, Middle East & Africa:Turkey, Saudi, Arabia, UAE, Korea. In the secondary research process, various sources were referred to for identifying and collecting information for this study. T: +1-845-579-5705, Future Market Insights is registered in the state of Delaware as Future Market Insights, Inc. Christiana Corporate, 200 Continental Drive, Suite 401, Newark, Delaware - 19713, United States, A MARKET ACCESS DMCC Initiative - Dubai, United Arab Emirates. According to a survey conducted by one of the leading providers of contact center solutions, during the COVID-19 outbreak, 40-50% of the contact centers have started utilizing call routing via cloud and adopted at least one key application of cloud. Moreover, cloud-based contact centers allow agents to work remotely for improving their productivity and overall operational efficiency. A trend analysis of Aberdeen's cloud contact center studies between 2013 to 2018 shows that adoption of cloud technology has continuously risen during this time. - 48) TABLE 4 GLOBAL CLOUD-BASED CONTACT CENTER MARKET AND GROWTH RATE, 20162021 (USD MILLION, Y-O-Y%) TABLE 5 GLOBAL MARKET AND GROWTH RATE, 20222027 (USD MILLION, Y-O-Y%) FIGURE 9 SOLUTIONS SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET SIZE IN 2022 FIGURE 10 LARGE ENTERPRISES SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET SHARE IN 2022 FIGURE 11 PUBLIC CLOUD SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE IN 2022 FIGURE 12 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL EXPECTED TO ACCOUNT FOR LARGEST MARKET SIZE IN 2022 FIGURE 13 NORTH AMERICA EXPECTED TO ACCOUNT FOR LARGEST MARKET SHARE IN 2022, 4 PREMIUM INSIGHTS (Page No. Profitability by Market Segments, 19.1.7.3. His teenage kids have no college savings. At what percentage is sales of Cloud Based Contact Center Market going to register growth in the U.S.? Market Size Value (US$ Mn) Forecast By Market Taxonomy, 2022-2032, 18.3. Understand the Cloud Contact Center SaaS growth projections in the UK and Northern Europe. Implementation services assist clients in quickly achieving their business goals by implementing cloud strategy through planning, acquiring access to existing systems, doing quality assessment and verification, and providing support. In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information of the market. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Organization Size, 2022-2032, 9.3.1. What are the key factors driving the global cloud-based contact center market? Legacy contact centres employ antiquated technology that is unable of handling contemporary channels such as social media, mobile app discussions, or video. Clou-based contact center services involve consulting; implementation and integration; and training, support, and maintenance. IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud-based contact center market, along with forecasts at the global, regional and country level from 2022-2027. Reasons to Purchase the Cloud Contact Center Market Research Report: Purchase this report https://www.reportmines.com/purchase/1139372 (Price 3250 USD for a Single-User License ), Phone: USA:+1 917 267 7384 / IN:+91 777 709 3097, Intelligent Greenhouse Market, Global Outlook and Forecast 2022-2028, Elastic Adhesive Market, Global Outlook and Forecast 2022-2028, Bullet Train Market, Global Outlook and Forecast 2022-2028, Vehicle Superchargers Market, Global Outlook and Forecast 2022-2028, Press Release Distributed by Lemon PR Wire. Gather insights into EU and MEA for a planning business case. dominance in the market. The global Cloud-Based Contact Center market size was valued. Profitability by Market Segments, 19.1.10.3. This can also provide new communication channels, such as social media, video, and WhatsApp, for enhancing user experiences while complying with risk, governance, security, and compliance mandates that include the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Pharmacy Council of India (PCI), and California Consumer Privacy Act (CCPA). Dec 08, 2022 (Reportmines via Comtex) -- - 53) 4.1 ATTRACTIVE OPPORTUNITIES IN MARKET FIGURE 14 INCREASING DEMAND FOR MULTICHANNEL CUSTOMER CONTACTS BOOSTING MARKET GROWTH 4.2 MARKET, BY VERTICAL FIGURE 15 BFSI SEGMENT EXPECTED TO ACCOUNT FOR LARGEST MARKET SIZE FROM 2022 TO 2027 4.3 MARKET, BY REGION FIGURE 16 NORTH AMERICA EXPECTED TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027 4.4 MARKET, BY SOLUTION AND VERTICAL FIGURE 17 OMNICHANNEL ROUTING AND BFSI SEGMENTS EXPECTED TO ACCOUNT FOR SIGNIFICANT MARKET SHARES, 5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. Agent Performance Optimization (APO), 5.3.5. However, the top five reasons to move to cloud-based contact center solutions are: Seamless scalability. The new solution will provide a better way to alleviate the industries most critical customer experience (CX) pain points and expedite claims processing. Global Market Analysis 2017-2021 and Forecast 2022-2032, By Application, 7.2. During the projection period, Europe Cloud Based Contact Center Market is predicted to be the leading market for Cloud Based Contact Center. As the UC market matures, vendors are looking for new ways to attract customers. The Latin America Cloud Contact Center Market is projected to grow at around 25.82% CAGR during the forecast period, i.e., 2022-27. Twitter. 6. Current and Future Market Size Value (US$ Mn) Analysis and Forecast By Deployment Model, 2022-2032, 8.4. 8x8 XCaaS includes an integrated cloud contact center, voice, team chat, video meetings, and CPaaS embeddable APIs capabilities in a single-vendor solution. Currently, large enterprises account for the What are the various verticals in cloud-based contact center market? Visit a quote page and your recently viewed tickers will be displayed here. Some of the recent developments of key in Cloud Based Contact Center providers are as follows: Similarly, recent developments related to companies in Cloud Based Contact Center Market have been tracked by the team at Future Market Insights, which are available in the full report. BFSI, IT and telecom, media and entertainment, retail, logistics and transport, healthcare, and others. Global Market Analysis 2017-2021 and Forecast, 2022-2032, 4.1. Home shoring is the use of at-home agents to maximize customer pleasure and make financial savings. What do statistics for South Korea and Japan reveal? Cloud Contact Center enables users to access their contact center from any device and from any location. - 80) 6.1 INTRODUCTION FIGURE 30 SOLUTIONS SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET SIZE IN 2022 6.1.1 COMPONENT: MARKET DRIVERS 6.1.2 COMPONENT: COVID-19 IMPACT TABLE 9 MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 10 MARKET, BY COMPONENT, 20222027 (USD MILLION) 6.2 SOLUTIONS FIGURE 31 REPORTING AND ANALYTICS SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD TABLE 11 MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 12 MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 13 SOLUTIONS: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 14 SOLUTIONS: CLOUD-BASED CONTACT CENTER MARKET, BY REGION, 20222027 (USD MILLION) 6.2.1 OMNICHANNEL ROUTING 6.2.1.1 Digital channels 6.2.1.2 Interactive voice response 6.2.1.3 Automatic call distributors 6.2.1.4 Dialers 6.2.1.5 Virtual agents TABLE 15 OMNICHANNEL ROUTING: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 16 OMNICHANNEL ROUTING: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.2 WORKFORCE ENGAGEMENT MANAGEMENT 6.2.2.1 Workforce optimization 6.2.2.2 Call recording and quality management TABLE 17 WORKFORCE ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 18 WORKFORCE ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.3 REPORTING AND ANALYTICS 6.2.3.1 Historical and customized reports 6.2.3.2 Speech analytics 6.2.3.3 Text analytics TABLE 19 REPORTING AND ANALYTICS: CLOUD-BASED CONTACT CENTER MARKET, BY REGION, 20162021 (USD MILLION) TABLE 20 REPORTING AND ANALYTICS: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.4 CUSTOMER ENGAGEMENT MANAGEMENT TABLE 21 CUSTOMER ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 22 CUSTOMER ENGAGEMENT MANAGEMENT: MARKET, BY REGION, 20222027 (USD MILLION) 6.2.5 OTHER SOLUTIONS TABLE 23 OTHER SOLUTIONS: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 24 OTHER SOLUTIONS: MARKET, BY REGION, 20222027(USD MILLION) 6.3 SERVICES 6.3.1 CONSULTING 6.3.2 IMPLEMENTATION AND INTEGRATION 6.3.3 TRAINING AND SUPPORT AND MAINTENANCE TABLE 25 SERVICES: MARKET, BY REGION, 20162021 (USD MILLION) TABLE 26 SERVICES: MARKET, BY REGION, 20222027 (USD MILLION), 7 CLOUD-BASED CONTACT CENTER MARKET, BY DEPLOYMENT MODE (Page No. Cloud Contact Center also allows users to access their contact center from remote locations, including branches and offices.Cloud Contact Center benefits include:Increased flexibility and accessibility: Cloud Contact Center allows users to access their contact center from any device and from any location. Earlier this year, Genesys announced end-of-sale and -support dates for PureConnect. Profitability by Market Segments, 19.1.11.3. More collaboration solutions are being made available by businesses so that employees may instantly connect with subject matter experts in different departments or organizations. 2.2. Determine whether to offer investment, participation, or integration for the individuals who were picked as the top priority after ranking the important society stakeholders. - 226) 12.1 INTRODUCTION 12.2 KEY PLAYERS (Business Overview, Products, Solutions & Services, 13 ADJACENT AND RELATED MARKETS (Page No. In October 2021, Talkdesk introduced Talkdesk Insurance Smart Service, an enterprise-grade contact center solution tailor-made to elevate the policyholder and agent experiences. Along with that, a few other market-related sources, such as journals of the Uptime Institute, ResearchGate, Springer, and white papers, were also considered while conducting the extensive secondary research. 7. Sales automation Contact center comes across hundreds of customers every day. As a result, organizations worldwide are migrating their contact center operations from a traditional on-premises model to the cloud, which represents one of the key factors driving the market. The market is further divided into several categories like Public Cloud,Private Cloud,Hybrid Cloud and depending on the applications like BFSI,Consumer Goods and Retail,Government and Public Sector,Healthcare and Life Sciences,Manufacturing,Media and Entertainment,Telecommunication and Information Technology Enabled Services (ITES),Others. - 122) 10.1 INTRODUCTION FIGURE 35 ASIA PACIFIC EXPECTED TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD TABLE 61 MARKET, BY REGION, 20162021 (USD MILLION) TABLE 62 MARKET, BY REGION, 20222027 (USD MILLION) 10.2 NORTH AMERICA 10.2.1 NORTH AMERICA: MARKET DRIVERS 10.2.2 NORTH AMERICA: COVID-19 IMPACT 10.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 10.2.4 US SECURITIES AND EXCHANGE COMMISSION 10.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 10.2.6 CALIFORNIA CONSUMER PRIVACY ACT 10.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 10.2.8 SARBANES-OXLEY ACT OF 2002 FIGURE 36 NORTH AMERICA: MARKET SNAPSHOT TABLE 63 NORTH AMERICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 64 NORTH AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 65 NORTH AMERICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 66 NORTH AMERICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 67 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 68 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 69 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 70 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 71 NORTH AMERICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 72 NORTH AMERICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 73 NORTH AMERICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 74 NORTH AMERICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.2.9 US TABLE 75 US: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 76 US: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 77 US: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 78 US: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 79 US: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 80 US: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.2.10 CANADA TABLE 81 CANADA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 82 CANADA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 83 CANADA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 84 CANADA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 85 CANADA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 86 CANADA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3 EUROPE 10.3.1 EUROPE: MARKET DRIVERS 10.3.2 EUROPE: COVID-19 IMPACT 10.3.3 EUROPE: REGULATORY IMPLICATIONS 10.3.4 GENERAL DATA PROTECTION REGULATION 10.3.5 EUROPEAN CYBERSECURITY ACT TABLE 87 EUROPE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 88 EUROPE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 89 EUROPE: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 90 EUROPE: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 91 EUROPE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 92 EUROPE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 93 EUROPE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 94 EUROPE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 95 EUROPE: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 96 EUROPE: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 97 EUROPE: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 98 EUROPE: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.3.6 UK TABLE 99 UK: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 100 UK: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 101 UK: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 102 UK: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 103 UK: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 104 UK: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.7 GERMANY TABLE 105 GERMANY: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 106 GERMANY: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 107 GERMANY: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 108 GERMANY: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 109 GERMANY: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 110 GERMANY: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.8 FRANCE TABLE 111 FRANCE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 112 FRANCE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 113 FRANCE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 114 FRANCE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 115 FRANCE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 116 FRANCE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.3.9 REST OF EUROPE TABLE 117 REST OF EUROPE: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 118 REST OF EUROPE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 119 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 120 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 121 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 122 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4 ASIA PACIFIC 10.4.1 ASIA PACIFIC: MARKET DRIVERS 10.4.2 ASIA PACIFIC: COVID-19 IMPACT 10.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 10.4.4 PERSONAL DATA PROTECTION ACT 10.4.5 SINGAPORE STANDARD SS 564 10.4.6 INTERNET DATA CENTER IN CHINA FIGURE 37 ASIA PACIFIC: REGIONAL SNAPSHOT TABLE 123 ASIA PACIFIC: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 124 ASIA PACIFIC: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 125 ASIA PACIFIC: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 126 ASIA PACIFIC: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 127 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 128 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 129 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 130 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 131 ASIA PACIFIC: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 132 ASIA PACIFIC: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 133 ASIA PACIFIC: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 134 ASIA PACIFIC: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.4.7 CHINA TABLE 135 CHINA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 136 CHINA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 137 CHINA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 138 CHINA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 139 CHINA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 140 CHINA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.8 JAPAN TABLE 141 JAPAN: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 142 JAPAN: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 143 JAPAN: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 144 JAPAN: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 145 JAPAN: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 146 JAPAN: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.9 INDIA TABLE 147 INDIA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 148 INDIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 149 INDIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 150 INDIA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 151 INDIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 152 INDIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.10 AUSTRALIA AND NEW ZEALAND TABLE 153 AUSTRALIA AND NEW ZEALAND: MARKET SIZE, BY COMPONENT, 20162021 (USD MILLION) TABLE 154 AUSTRALIA AND NEW ZEALAND: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 155 AUSTRALIA AND NEW ZEALAND: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 156 AUSTRALIA AND NEW ZEALAND: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 157 AUSTRALIA AND NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 158 AUSTRALIA AND NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.11 INDONESIA TABLE 159 INDONESIA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 160 INDONESIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 161 INDONESIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 162 INDONESIA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 163 INDONESIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 164 INDONESIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.4.12 REST OF ASIA PACIFIC TABLE 165 REST OF ASIA PACIFIC: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 166 REST OF ASIA PACIFIC: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 167 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 168 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 169 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 170 REST OF ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5 MIDDLE EAST AND AFRICA (MEA) 10.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS 10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 10.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 10.5.4 PERSONAL DATA PROTECTION LAW 10.5.5 CLOUD COMPUTING REGULATORY FRAMEWORK TABLE 171 MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 172 MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 173 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 174 MIDDLE EAST AND AFRICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 175 MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 176 MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 177 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 178 MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 179 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 180 MIDDLE EAST AND AFRICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 181 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 182 MIDDLE EAST AND AFRICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.5.6 SAUDI ARABIA TABLE 183 SAUDI ARABIA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 184 SAUDI ARABIA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 185 SAUDI ARABIA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 186 SAUDI ARABIA: MARKET SIZE, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 187 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 188 SAUDI ARABIA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.7 UAE TABLE 189 UAE: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 190 UAE: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 191 UAE: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 192 UAE: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 193 UAE: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 194 UAE: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.8 SOUTH AFRICA TABLE 195 SOUTH AFRICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 196 SOUTH AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 197 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 198 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 199 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 200 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.5.9 REST OF MIDDLE EAST AND AFRICA TABLE 201 REST OF MIDDLE EAST AND AFRICA: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 202 REST OF MIDDLE EAST AND AFRICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 203 REST OF MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 204 REST OF MIDDLE EAST AND AFRICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 205 REST OF MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 206 REST OF MIDDLE EAST AND AFRICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6 LATIN AMERICA 10.6.1 LATIN AMERICA: CLOUD-BASED CONTACT CENTER MARKET DRIVERS 10.6.2 LATIN AMERICA: COVID-19 IMPACT 10.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 10.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS TABLE 207 LATIN AMERICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 208 LATIN AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 209 LATIN AMERICA: MARKET, BY SOLUTION, 20162021 (USD MILLION) TABLE 210 LATIN AMERICA: MARKET, BY SOLUTION, 20222027 (USD MILLION) TABLE 211 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 212 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 213 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 214 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) TABLE 215 LATIN AMERICA: MARKET, BY VERTICAL, 20162021 (USD MILLION) TABLE 216 LATIN AMERICA: MARKET, BY VERTICAL, 20222027 (USD MILLION) TABLE 217 LATIN AMERICA: MARKET, BY COUNTRY, 20162021 (USD MILLION) TABLE 218 LATIN AMERICA: MARKET, BY COUNTRY, 20222027 (USD MILLION) 10.6.5 BRAZIL TABLE 219 BRAZIL: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 220 BRAZIL: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 221 BRAZIL: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 222 BRAZIL: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 223 BRAZIL: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 224 BRAZIL: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6.6 MEXICO TABLE 225 MEXICO: CLOUD-BASED CONTACT CENTER MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 226 MEXICO: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 227 MEXICO: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 228 MEXICO: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 229 MEXICO: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 230 MEXICO: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION) 10.6.7 REST OF LATIN AMERICA TABLE 231 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 20162021 (USD MILLION) TABLE 232 REST OF LATIN AMERICA: MARKET, BY COMPONENT, 20222027 (USD MILLION) TABLE 233 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20162021 (USD MILLION) TABLE 234 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 20222027 (USD MILLION) TABLE 235 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20162021 (USD MILLION) TABLE 236 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 20222027 (USD MILLION), 11 COMPETITIVE LANDSCAPE (Page No.
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