Check out our full methodology description for more detail. What's the difference between Microsoft Teams, Zoho Meeting, and Zoom? However, you are limited to only 5 GB of file storage per user and 100 users for chat and collaboration. Video call platforms market share 2021 vs 2022 One click is all it takes to start or join any meeting. customer service, and value for money. With the next step up, you can have unlimited group meetings for up to 30 hours, host up to 300 participants per meeting, and get 10GB of cloud storage per user. With a global market share jumping from 21.1% in 2020 to 31.4% in 2022, Google Meet takes the crown for the highest annual growth rate. (Zoom, 2021) The company earned $31.3 million in Asia-Pacific and $51.3 million in Europe, Middle East, and Africa in the same period. 1-1000+ users. See more companies in the Meeting Solutions market. rating of 4.64 / 5 With the free plan, you are able to host unlimited group meetings for up to 60 minutes, have 100 participants per meeting, chat with coworkers and customers, share files, tasks, and polls. Our number is (512) 764-9027. For each vendor, we highlight their current state and predict the future state for 2022. 28 countries host Google Meet as their most popular video conferencing platform, including Thailand, Brazil, Italy, and India. Marketplace | News & Insights | Data | Events, Discord Revenue and Usage Statistics (2022), Slack Revenue and Usage Statistics (2022), Satya Nadella (CEO), Jeff Taper (CVP of Office), Microsoft Teams Revenue and Usage Statistics (2022), Microsoft Teams reached 270 million users in 2022, up from 145 million it reported in 2021, From March to June 2020, Microsoft Teams noticed 894% growth, more than Zoom (, Over one million organisations use Microsoft Teams as their default messaging platform. It's also worth noting that, unlike Teams, Zoom doesn't enable 1080p by default instead, it uses 720p default, though users can manually change their video quality settings. The webinars and events add-ons accommodate large audiences up to 50,000 people. Youre added to our mailing list! See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to find the best fit for your organization. Based on verified reviews from real users in the Meeting Solutions market. By the end of Q4 2020, Zoom had revenue of $151.4 million in the Americas. With the next step up, Business Standard, you can host video meetings with up to 150 participants, plus record meetings, have 2 TB of cloud storage per user, and get enhanced support. Zoom vs Microsoft Teams vs. Google Meet: Which aligns best for your business? Our best guess is that this happened because lockdowns are a thing of the past now in most areas of the world. Ellen K., Employee Experience Specialist, Frame.io. Note: Microsoft has not updated this stat since 2020. Microsoft Teams reached 270 million users in 2022, up from 145 million it reported in 2021. (Zoom, 2021) Zoom user statistics reveal that the company has a 5.5% share of the global unified communications and collaboration market . We had this problem of not being able to connect to Microsoft Teams and the lack of a support channel we were unable to solve the problem. The helpfulness score predicts the relative value a user receives from a given review based on a number of factors. Microsoft offers a free plan as well, which is intended for anyone with a corporate or consumer email address. Cater2.me has been able to get our employees from all different departments together, to get away from our desks, recharge, and be able to return to our work, happy and full. In fact, if youre already using Microsoft Outlook or Gmail, then video conferencing may be available to you, albeit with limited enhanced features. The five countries that had the highest usage attributed to Zoom were Uruguay, South Korea, Israel, Ecuador, and Japan, with all having over 70%. Google also offers a free plan for Google Meet, but this is really intended for personal use. You will also require an email marketing service, at EmailToolTester, we compare the best newsletter services and CRMs available, allowing you to be fully informed on which tool will offer you the best service. A huge selling point of Zoom is that the free version allows up to 100 participants for up to 40 minutes, making this a favorite amongst educators, businesses, and social callers alike. Zoom was perceived to be easy to use and just work and teach Granny how to use it. The favorable review displayed is selected from the most helpful 4 or 5 star review. There are no alternatives in this category. Malaysia has a market share of 74% for Google Meet, followed by Taiwan with 61% and the Phillippines also at 61%. Microsoft Teams usage spiked during the pandemic, as can be seen in the chart below, with meeting minutes increasing threefold in less than a month. Over a quarter of a million people use Microsoft Teams, making it the most popular business communication service in the world. Additional features such as noise cancellation, saved meeting recordings in Google Drive, hand raising, attendance tracking, and breakout rooms are available at the higher tiers, which cost up to $18 per user per month. You might also be interested in our complete guide to email marketing statistics. Microsoft Teams and Zoom are duking it out for market share in the video conferencing space. Compare Fellow vs. Microsoft Teams vs. Zoom in 2022 by cost, reviews, features, integrations, and more Meanwhile, Zoom has become a ubiquitous platform for a reason: they provide options for large-scale meetings and webinars and have historically been able to introduce helpful features like gallery layouts for large calls, the ability to change your background, and breakout rooms to split participants into smaller groups. But the rivalry could have been an acquisition in another timeline. Analyzing the global search volume of this year and comparing it to 2021 and 2020, we are able to identify which video call platforms are growing. Zoom is a bit more versatile, easier to use, and accommodates a wider range of business needs for different team sizes and industries. I have the ability to set up password protected tabs and that is great for managerial information. Choosing between Microsoft Teams vs. Zoom is an essential decision for your business, especially in 2021 and beyond. Last year, we found that Zoom was the most popular platform in 44 countries, so this has almost doubled year-on-year showing the unrelenting popularity of the video call application. Reviews are generated by real users. Interestingly, despite remaining the most popular platform overall, Zoom had the largest annual decrease of just over 4.5%, Zoom stock prices at the start of October 2021 were at $255.05 and is now just $73.59 as of October 2022. . Apart from the Zoom Video Conferencing feature, the company offers a variety of add-ons. Following the success of our 2021 study of the most popular video call platforms worldwide, we have updated this data to determine the current most popular video conference applications and their approximate market share. For businesses already subscribed to Microsoft 365 Business, Teams is a free add-on, instead of a separate bill. It's no surprise Zoom now has a 42.8% share of the web-conferencing market. Both apps play nice with other tools. What's the difference between Facebook Messenger, Microsoft Teams, and Zoom? In summary, both are great meeting and collaboration platforms. I like the Instant Meeting function the most. Most of us have become pretty familiar with various video call applications, from Zoom to Microsoft Teams. If youre looking to start your own business, remotely or in an office, it is important to find the right application for your needs. But its instant messaging option may be lacking in features for some organizations. With Zoom's paid plans, meetings can last up to 30 hours, while Microsoft Teams caps meeting duration at 24 hours. Interestingly our study corroborates this as it revealed despite continuing to come out on top for the second year in a row, Zooms percentage of global searches has decreased by 6% year-on-year. According to digital experience management company Aternity, Microsoft Teams usage growth surpassed Zoom from February to June. With a free package, Zoom provides 40 minutes of the time limit and with a paid package, 24 hours. Best for. For more information about each plan, please refer to this link. The lowest tier paid plan Business Starter is ideal for smaller businesses and includes Gmail as well as Google Meet and a host of other applications. You don't need any help from an IT team. I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about. Microsoft Teams is an excellent solution for larger organizations, especially those . In order to achieve this resolution, Microsoft recommends a minimum connection of 2Mbps, while Zoom recommends a 3Mbps connection. Countless companies made a decision in recent years: Zoom vs. DingTalk vs. Microsoft Teams vs. Zoom. 91 of the Fortune 100 use the messaging platform. "Willingness to Recommend" is calculated based on the responses to the question "Would you recommend this product to others?" Surprisingly, Microsoft Teams is used more by men than women, with 72% of users being men. Yes, each service has its own merits, functionalities, and drawbacks, but the . Our industry-specific advisors recommend products based on specific business needs. Google, Amazon, and RingCentral continue to steal market share with their free or nearly free products? Whether youre a camera-off kind of person (especially on a Monday) or someone who leads the group conversations front and center, we all have a preferred video call platform. Compare the similarities and differences between software If you need to get in touch immediately, feel free to give us a call at any time. This makes it very hard for some people to learn and to teach etc. Zoom has 300 million daily meeting . Both platforms offer robust, reliable remote meeting solutions for team collaboration and communication. It is so easy to invite a colleague to join a meeting quickly, which really improves the efficiency. What's the difference between DingTalk, Microsoft Teams, and Zoom? There is, however, a limit of 30 GB of cloud storage per user, 100 participants in video conferencing, and standard support. Zoom copes better with larger meetings and slow internet. Microsoft Team users on the free plan are limited to 60 . Connect with us to get your personalized recommendations. It natively integrates with Word, PowerPoint and Microsoft 365, but Slack has spent years building a library of app plugins, which surpassed Teams in quantity until recently. From March to June 2020, Microsoft Teams noticed 894% growth, more than Zoom ( Aternity) Over one million organisations use Microsoft Teams as their default messaging platform. In 2022, Microsoft announced that Teams was used by 270 million users, making it by far the most popular business communication platform, vastly outperforming Slacks 18 million active users. of 4.46 / 5 stars vs At the higher tiers, additional features such as transcript recording, managed domains, company branding, and unlimited cloud storage are available, which can cost up to $20 per month per host. This could be due to questions regarding Microsoft Teams security, a recent study found gaps in the third-party app security model of both Slack and Teams. With the Webinar plan, you can host unlimited webinars lasting up to 30 hours, live stream them to third parties, charge a registration fee, and more. There were 200 million users active on Zoom in April 2020. When reviewing a product, users are asked to assess the products overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality. Teams is better for maximizing meeting productivity. Malaysia has a market share of 74% for Google Meet, followed by Taiwan with 61% and the Phillippines also at 61%. The majority of Microsoft Teams users are aged over 35, with less than 20% users under that age. Zoom is thriving because of constant innovations, such as whiteboarding, hot-desking, and smart gallery, designed to empower remote, co-located, and hybrid workforces. Could Google Meet take the top spot in 2023? Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. From day one, Slack made it known it did not like Teams. Of course, Slack is not Microsoft Teams only competitor. The Webcam Wars: Microsoft Teams vs Zoom in 2022 . Contrastingly, Vietnam, Brazil, and Bangladesh had Zoom come out as the preferred application last year but now Google Meet is the frontrunner. Microsoft Teams vs. Zoom comparison table. . Teams has more advanced meeting collaboration features. However, you are limited to only 5 GB of file storage per user and 100 users for chat and collaboration. November 2022; October 2022; September 2022; August 2022; July 2022; June 2022; May 2022; April 2022; March 2022; The last time Microsoft updated this figure, it said over one million organisations use Teams. With the free plan, you are able to host unlimited group meetings for up to 60 minutes, have 100 participants per meeting, chat with coworkers and customers, share files, tasks, and polls. To learn more about add-ons, click here. According to multiple reports, Microsoft planned an $8 billion bid for Slack, but co-founder Bill Gates argued that Microsoft should make use of Skype to build a competitor. Zoom also offers plenty of participant and collaboration controls. In terms of market share gains, Google Meet is the big winner. Source: Microsoft. However, there are some limitations: you can only invite 100 participants, each host can only own one license, and technical support is only available through the help center. In Zoom, multiple people can share their screen online at the same time. 13392 reviews and a Compare DingTalk vs. Microsoft Teams vs. Zoom in 2022 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using the chart below. As more competitors join the ever-growing market and the depth of our demands and reliance increase, who will be the global market leader? Microsoft Teams and Zoom are two of the top names in the video chat and conference call services space. Additional features have been added since, making it an all-in-one communications platform for an organisation of any size. With benchmarking tools, Data.ais latest data product allows you to see how your app contrasts to market estimates of a predefined or customizable app group. Source: Company data. In terms of market share gains, Google Meet is the big winner. the answers to many questions are often located in the grey areathe Teams Vs. Zoom's debate is precisely the same. Microsoft Teams key statistics. Zoom is better for external meetings; Teams for internal meetings. However, each provider offers different features, benefits, and price points, which can make it challenging to select the appropriate video conferencing software for your organizations. While many established players brushed up their video conferencing bona fides over the last couple of years, according to Trust Radius, Zoom is the dominant provider in the space, with roughly 50% of market share as of mid-2021, with tech behemoths like Microsoft coming in second with 23% and Google trailing far behind with 4%. The best payroll software for your small business in 2022 . Accenture, Continental AG, Ernst & Young, Pfizer and SAP are among the companies with more than 100,000 active users (CNBC). Find our table of selected OECD and EU countries here: The arrows indicate the change since 2021. Microsoft has a rating of 4.4 stars with 3088 reviews. Zoom owns 49% of the global market share, and has seen the most substantial year-on-year growth of all the platforms. Large businesses can use these plans to host virtual conferences. Instead of Skype, Microsoft bundled most of its collaborative business software into Teams. Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more. The critical user review displayed is selected from the most helpful 1,2 or 3 star review. Microsoft has a rating of 4.4 stars with 3088 reviews. For additional information about each plan click here. Our research aims to decipher the marketing jargon and find the specific features that are most important in each app. Several countries including the Bahamas, Ecuador, France, and Lithuania did not have Zoom as their most popular video call platform last year but the video communications provider has now taken over. In comparison, Zoom offers 1GB of clouds storage while Cisco Webex's comparable business plan offers 10GB. Based on verified reviews from real users in the Meeting Solutions market. Microsoft released Dynamic View, intended to be a feature that would make presentations more engaging to watch: speaker and presentation videos . Other Zoom benefits include: Zoom offers a free plan, Zoom Basic, which may be best for personal use. Video conferencing call platforms have become a part of most everyday lives, with this showing no sign of slowing down. A hierarchical approach to the problem would make sense. 8867 reviews and a rating I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer. The fact that these video call platforms are now also integrated in online booking tools like Calendly enhances their popularity even more. Microsoft has also received heat for aggressively pushing Teams to all users, even non-365 subscribers. Any organization with a distributed team can benefit from video conferencing, as audio and video quality improvements over recent years have made virtual meetings much more reliable. Zoom allows 100 participants at a time, while Microsoft Teams allows 250 participants at a time. Contents: Zoom. It has focused on video conferencing as a way to allay Zooms meteoric growth during the pandemic. Microsoft Teams has It managed to retain these users post pandemic, and has grown considerably since. RingCentral Video - Best for sharing documents. !function(e,i,n,s){var t="InfogramEmbeds",d=e.getElementsByTagName("script")[0];if(window[t]&&window[t].initialized)window[t].process&&window[t].process();else if(!e.getElementById(n)){var o=e.createElement("script");o.async=1,o.id=n,o.src="https://e.infogram.com/js/dist/embed-loader-min.js",d.parentNode.insertBefore(o,d)}}(document,0,"infogram-async"); Microsoft Teams is available in 181 countries, in 44 languages, Over 183,000 educational institutions are using Microsoft Teams. Worth noting, however, is that Zoom's market share is going down in many countries. However, its interface can be a little confusing. What's the difference between Lark, Microsoft Teams, and Zoom? We will be in touch shortly or reserve a time to connect below! Namely, more and more of the US workforce and beyond are working remotely, either part-time or every day, which has subsequently increased reliance on video conferencing platforms. Teams. You can opt out anytime. In the U.S., Zoom boasts 59.9% of the online market share. Meanwhile, Zoom is the winner for offering user-friendly and straightforward virtual meeting solutions. Additional add-ons include Zoom Rooms, Zoom Phone, and Zoom United. By signing up you agree to our privacy policy. The primary distinction is that Teams includes video calls, 2GB of personal cloud storage, and unlimited chat, whereas Zoom is just available for video conferencing. Our study analyzed the number of online searches for 17 of the most popular video conferencing platforms around the world, in 118 countries, using SEMrush. Additional features include team meetings recordings with transcripts, web and mobile Office apps, webinar hosting, attendee registration, and reporting tools at a higher tier, which cost up to $12.50 per user per month. We divided the number of searches each platform received in each country by the total number of searches for all 16 platforms, to determine their market share. MS Teams is the best with its suite of built-in productivity tools and robust security. Webex. With 28 countries having Google Meet as their most popular video call platform, and 7 with Microsoft Teams, these make up the top three applications. Factors may include the content in the review, feedback provided by other readers, the age of the review, and other factors that indicate review quality. 64% of Zoom's revenue is acquired from users with ten or more employees. "Favorable" and "Critical" user reviews are selected using the review helpfulness score. The worldwide video conferencing market share is estimated to reach $12.99 billion in 2028. On the other hand, Microsoft Teams has no time limit. Microsoft Teams - Best for large teams with smaller sub-teams. Zoom Webinar starts at $690/year, while Zoom Events start at $890/year. Google Chat. Microsoft Teams vs Zoom security summary. But that still leaves over 50% in the hands of other competitors. Based on an aggregate of reviews taken from the sources above, the following pros and cons for Microsoft Teams and Zoom have been curated by a SelectHub Market Analyst. Microsoft Teams and Zoom are the two big tools on the market when it comes to communication and online meetings. Due to the Covid-19 pandemic, starting in 2020, more work shifted to remote and home office, and remote meeting and online collaboration software became necessary. Event plans offer everything from video webinars to multi-session hosting, as well as customizable registration and ticketing options. Join our mailing list for the latest updates. Compare Facebook Messenger vs. Microsoft Teams vs. Zoom in 2022 by cost, reviews, features, integrations, and more Find our searchable table of all 118 countries here: Zoom makes up 53% of all video call platform searches in the UK and 58% in the US. 28 countries host Google Meet as their most popular video conferencing platform, including Thailand, Brazil, Italy, and India. has a rating of 4.5 stars with 6677 reviews. In fact, according to Global Market Insights, the video conferencing industry is expected to surpass $75 billion by 2027. It certainly helps that its included by default in the Google Workspace package. Global market share was then calculated using the total number of searches across all 118 countries. 16. Microsoft Teams saw a significant decrease when compared to 2021 which used to be the top tool in 41 countries, an -83% decrease. Microsoft Teams is tied massively into Microsoft 365 platform so can offer a lot more with Office suite. SEE ALL PRICING. In 2017, it shifted Classroom to Teams and announced it would discontinue Skype for Business. Twist - Best for remote teams. We use cookies to ensure that we give you the best experience on our website. This site is protected by hCaptcha and its. Google, Facebook and Cisco all launched business communication tools during the first pandemic. . One instant learning is that workplace messaging is no longer a category. It allows you to host up to 100 people, hold unlimited group meetings of up to 40 minutes, and conduct private and group chats. What's the difference between Fellow, Microsoft Teams, and Zoom? Obviously, their powerful free plan that doesnt cut off your calls after 40 minutes certainly helps. Zoom has a rating of 4.5 stars with 6677 reviews. Zoom Meetings which has Who are some of the largest companies using Microsoft Teams? I am able to communicate with my entire team effectively. Slack. Microsoft vs Zoom. There is lot of options in chats for everyone to respond and react to it. First and foremost, both Microsoft Teams and Zoom have substantial free tiers. With the next step up, Zoom Pro, you can have 1,000 participants, stream your webinars and meetings on platforms such as Facebook and YouTube, have 1-9 meeting licenses, and for technical support, you have access to live chat and phone support. Were not here to predict which of these companies will own the market in the next ten years, but one thing is certain, competition in the video conferencing space has inspired a host of fun and helpful features and certainly inspires team collaboration in the age of hybrid workplaces. There are numerous potential factors for this including lack of end-to-end encryption, Skype phasing out their Skype for Business service as of June 2022 and unclear pricing. Pros User-Friendly: The interface is easy to use and there is not much training required to navigate through the system, according to 84% of users. This data was then compared with data pulled utilizing the same method in 2021 and 2020. 2022 Gartner, Inc. and/or its affiliates. Check out Zoom plans and pricing for addition information about each plan. Compare Microsoft Teams vs. Zoho Meeting vs. Zoom in 2022 by cost, reviews, features, integrations, deployment, target market, support options, trial offers, training options, years in business, region, and more using the chart below. The ease of use and the great UI of the application is the best part. Zoom vs. Microsoft Teams, Google . stars. The top products based on usability and customer satisfaction, as rated by user reviews. Zoom has a rating of 4.5 stars with 6677 reviews. Microsoft Teams key advantage over competitors is its deep integration with Office 365. It is a subset of collaboration apps as a whole. 17. When Microsoft announced Teams in November 2016, it entered a market firmly controlled by Slack, which had popularized business text chat as a convenient solution to email. Dont go too far well be in touch shortly to learn more about how we can help you! Another annoying function is that anyone can mute everyone, resulting in a confusing mess when more than one person tries to speak. Both Microsoft and Google offer a suite of apps including email that integrate directly with their video conferencing platforms starting at less than $10 per user per month. The past two years have seen vast changes in the way we work as a response to the pandemic. Critics have scrutinized Zoom for security instabilities. Our study found that 80 countries (66% of all countries analyzed) have Zoom as their most popular video call app, from Australia and Canada to the United States and the United Kingdom. Despite Microsoft Teams being top in 41 countries, it only has a small global market share of 15% overall, but continues to gain popularity with a 5% growth from 2020. Posted on May 18, 2022. This could be very frustrating as some attendees are disruptive whether that is on purpose or not. 06 Oct 2022 Complete update of the article. However, according to data from Statista, Zoom.us had close to 1.3 billion unique global visitors in May 2022, down from 1.4 billion visitors in December 2021. In 2020 Skype had 31.8% of all global searches for video call platforms, which now stands at 6% in 2022, this is a huge decrease of nearly 81% in two years. 2020 was the year of the webcam wars, but Microsoft Teams and Zoom in 2022 are still competing for market share of the video conferencing industry. During the height of the Coronavirus pandemic, when so many people . options with real user reviews focused on features, ease of use, 51-1000+ users. Slack has filed an EU antitrust complaint over this, arguing that it is a misuse of platform power. People love Zoom because it's easy to set up and use. There are also differences between the two free versions in terms of call time limits. While Zoom is still the dominant platform in most countries, other providers are quickly gaining market shares. has a rating of 4.4 stars with 3088 reviews. Note: This covers how many minutes per day Microsoft Teams users spent in meetings. With the next step up, you can have unlimited group . We have collected data and statistics on Microsoft Teams. Success! The best option between Zoom, Microsoft Teams, and Google Meet for your business depends on the size of your company and the type of features youre interested in. The global video conferencing market size is expected to reach $7.71 billion in 2022, increasing to $19.73 billion by 2030. Zoom vs Slack benefits Zoom benefits. Teams also includes the highest storage quota, a massive 1TB per organization plus 10GB per business license. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. Microsoft Teams has 8864 reviews and a rating of 4.46 / 5 stars vs Zoom Meetings which has 13387 reviews and a rating of 4.64 / 5 stars. As companies start making the shift towards hybrid and remote work models, video conferencing platforms have become an integral tool for company collaboration and employee engagement. See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to find the best fit for your . Compare Lark vs. Microsoft Teams vs. Zoom in 2022 by cost, reviews, features, integrations, and more Read on below to find out more. Microsoft Teams. Cloud-based video conferencing solution that assists SMBs and large enterprises with wireless media sharing, video system interoperability, screen sharing . Microsoft Teams saw a huge uptick in users during the pandemic, rising from 20 million users in November 2019 to 44 million in March 2020, then 75 million by April. The percentage is calculated as number of "yes" responses divided by total responses for the question. Even more important may be the type of email service you use: Microsoft and Google both offer professional email apart of their business plans, while Zoom does not. Slack - Best for most. you can meet with up to 100 participants for 24 hours, whiteboard digitally, and receive ad-free emails with this plan. Home Blog Video Conferencing Market Share. The options include "yes," "yes, with reservations," "I do not know" and "no." On Dialpad's Website. Below, weve compared Zoom, Microsoft Teams, and Google Meet to help you determine which tool is best for your business, based on plans, prices, features and more. 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