the log file on the laptop has to say -. Ich made a call at the german draytek support and got the right answer. We also use third-party cookies that help us analyze and understand how you use this website. . . [2017-07-05 16:59:38] ** { WARNING } OnTimer SSL VPN Tunnel Reply Timeout. I am trying to connect on a Toshiba Tecra but I don't think the laptop is the issue as the W10 Tecra's connect with no problem. Miniport Adapters in Device Manager still resolved the issue. [2017-07-05 16:57:36] ** { ERROR } Incoming Error while reading from server, Was there a Microsoft update that caused the issue? Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. . related to L2TP over IPsec, we could first test changing to basic VPN tunnel protocol on the VPN server for windows7 client to see if it works. . len = 0. Microsoft does not guarantee the accuracy of this information. The DrayTek Smark VPN client will attempt to connect to TCP 443 by default - if that port is in use or if it needs to be changed on the router for another reason, this must be changed on both the client and the router. Any help / pointers much appreciated. Due to this windows registry key AssumeUDPEncapsulationOnSendRule I have made sure the 'IKE and AuthIP Keying Modules', 'IPsec Policy agent', 'Remote access auto connection manager', 'remote access connection manager', 'Routing and remote access' and 'Secure socket tunneling protocol service' services are all set to automatic That more or less matches what I got on the other methods. It sounds like the one laptop may have a network issue you are not seeing like a rogue proxy or the internet access on the laptop is hijacked.. really grasping at straws here. Your daily dose of tech news, in brief. . These cookies track visitors across websites and collect information to provide customized ads. You also have the option to opt-out of these cookies. I've opened a support case with Draytek but they take days between each reply and aren't much help. Draytek, we could also consult the vendor the compatibility between the device and windows7 and the configuration if it is correct. . No vpn message is exchanged between the vpn client and the vpn router at that time. . Any ideas? When a client connects, an IP is handed out from our internal DHCP server with the internal DNS server set as primary (192.168.0.250), confirmed as seen below: PPP adapter DraySSLTunnel: Connection-specific DNS Suffix . Your Subnet mask does not look good to me. . I know it's not an issue with blocked ports or firewall issues as all of the computers using W10 connect to the VPN no problem however W7 machines can never connect. : 192.168.0.51(Preferred) Subnet Mask . Would the Real Alt + Space please stand up? If the issue is related to both the internal and remote networks using the same subnet, how do I configure the routing to sort this? DrayTek Smart VPN Client software for windows requires DrayTek Virtual PPP adapter to provide the SSL VPN service. It must be something on the laptop Run a trace route from the laptop in question back to the public IP of the Draytek and compare to one that works at the same location. Trace route shows exact same as one that works. . . Having a real tough time getting Windows 7 machines connect to my Draytek Vigor 3900 VPN. In fact when you press the "Active" button, only one action is performed that the vpn profile is applied to Windows IPSec policy. [2017-07-05 16:59:08] ** { ERROR } No PPP control protocols configured. Your error seems to indicate you get connected and then the Draytek fails to return something in the authentication. flag Report The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Assuming this is incorrect, Cheers Matt - Adding the domain to the DNS suffix list will now allow communication to host names :). I have usually found them quite good. Run Smart VPN client and add a profile as follows: Select "IPsec Xauth" for Type Give the name of the profile Enter the router's WAN IP address or domain at Server Enter Account and Password. If you have any question and concern, please feel free to let me know. 255.255.255.255 means /32, Jake will not be able to ping his internal DNS server at 192.168.0.250 because entire 192.168.0.0 range is masked. Draytek Smart VPN Dial in client 5.3.0 - SSL (Mainly Windows 10) Connects to Internode perfectly. The problem ist not the Smart-VPN-Client setting, but the windows 10 network settings. Thanks for your response Mark. This topic has been locked by an administrator and is no longer open for commenting. Here is what Can you hear me ? . It does not store any personal data. Available in the Router Tools section of the DrayTek UK Downloads page. You have to disable the automatic metric in the DraySSL Networksettings. . . When I used a vpn user that is not in the Draytek users list the problem goes away The DrayTek Smart VPN Client for Microsoft Windows provides SSL VPN Tunnnel support and additionally supports PPTP, L2TP, IPsec, L2TP over IPsec with profiles for each VPN Tunnel. [2017-07-05 16:57:36] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE As far as I can tell the laptop is the same as the others, it has It seems to be a limitation in the draytek that it sets this. If you change it to 1 or 2 or 3 Windows rates the DraySSL-Driver-Route higher than the standard-route and get the remote-dns first. I have 10 Draytek SSL Users all setup and working fine connecting back to a If you change it to 1 or 2 or 3 Windows rates the DraySSL-Driver-Route higher than the standard-route and get the remote-dns first. The problem ist not the Smart-VPN-Client setting, but the windows 10 network settings. . However I'm not convinced that this is the issue as everyone seems to report. Running the netstat -rn command again to check the interface metrics I could see the PPTP connection was set to 44, this was the same number as the SSL connection and it was higher than all my other interfaces, so this doesn't seem to be the issue. . The Hub Unit 10 & 24, 128 Station Rd, Seven Hills, NSW 2147 Australia Thanks for the clarification on this, I'll start planning the subnet change on the internal office LAN. I suggest, you come up with higher range of IP addresses to assign to your VPN client such as 192.168.253.0/24. will pay for your time. Tried using pptp and also ipsec - on ipsec i get the error the l2tp connection attempt failed becuase the security layer encountered an error. Yes it has a stable Welcome to the Snap! start up and are running. I've reinstalled the In one last ditch attempted I had read about WAN miniport adapters with faulty Download Version 5.6.1 View Release Note Download File Checksum macOS Supports SSL VPN, IPsec XAuth, and IKEv2 EAP Mobile Plus I've tried other accounts on the laptop with the issue and it doesn't work with any of them. related to L2TP over IPsec, we could first test changing to basic VPN tunnel protocol on the VPN server for windows7 client to see if it works. . That more or less matches what I got on the other methods. . So don't think this is the issue. [2017-07-05 16:57:37] ** Status: No connection The user does not have admin level rights. You have to disable the automatic metric in the DraySSL Networksettings. But opting out of some of these cookies may affect your browsing experience. [2017-07-05 16:57:36] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE . Your error seems to indicate you get connected and then the Draytek fails to return something in the authentication. It supports Windows 7, Windows 8.x, Windows 10 and Windows XP. Run SmartVPNService.exe in SmartVPN clinet folder b. However, the issue is related to third party products On making the connection these dialogue boxes pop up: It may get very complicated to impossible to have overlapping of IP addresses, avoid these type of setup. Hope that helps, there are not a lot of Draytek users in the US. For DrayTek Routers, enable the VPN service via [VPN and Remote Access] > [Remote Access Control Setup] page will open the required ports automatically. On every SSL-VPN connection, the VPN-client uses the build-in DNS from the home-router. Clients can establish an SSL VPN connection ok. exclamation mark next to them (these didn't) but reinstalling all the WAN I'll update this threadif its ever resolved. Otherwise i think you are stuck with using fqdns. This cookie is set by GDPR Cookie Consent plugin. draytek said it wont work unless i have a public ip address? Testing 1..2..3.. Eartrumpet, Unknown devices after reinstalling Windows 10 on Dell Precision M3800. Or suggestions on a secure and easy to set up alternative? Been struggling with this for a few days now. Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff, 1998 to 2022 Pistonheads Holdco Limited, All Rights Reserved, PistonHeads is a registered trademark of CarGurus Ireland Limited, Pistonheads Holdco Limited, c/o Legalinx Limited, 3rd Floor, 207 Regent St, London W1B 3HH, United Kingdom. SmartVPN client can't be started If only a cmd window pops up when you launch SmartVPN client, you can try the following: a. : Description . . . i.e the route is not determined by being on the same network but via a routing table entry. [2017-07-05 16:56:59] ** Status: Open SSL Connection Does it have a stable internet connection before you try and connect? This was on pptp, l2tp and IPSec I never used the SSL VPN as we set all our stuff up before that was an option. Heres a link discussed about L2TP-VPN Error809 connect to third party VPN server from Windows7, it may be helpful. and when i connect with the draytek vpn i get "unknown error", Not a draytek user, but.. . However, you may visit "Cookie Settings" to provide a controlled consent. What there will be is a route entry for the /24 via the vpn interface ip. just spoke to my adsl provider who assures me that my 172. address is public and draytek dont no what they are talking about. Our internal Draytek router is configured for SSL VPN access using the Draytek Smart VPN Client software. Open Ports & Port Forwarding not working on a Vigor 2860, HELP Vigor 166 PPOE not there help me please. subnet mask is ok, these can differ depending on exact vpn client but in windows this mask is normal on a vpn as only your address is on this specific link. . . Checking the version of the router software showed it was fairly recent. . Has anyone had this issue before? I've just confirmed this with a vpn to a draytek using client assignment from the vpn site lan range. . The IPsec VPN client is dialing the VPN with a mismatched Pre-Shared Key. [2017-07-05 16:57:02] ** Status: All devices connected . The cookie is used to store the user consent for the cookies in the category "Other. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) "Running nslookup shows the remote host's router as the default DNS server." : Yes IPv4 Address. Change your Subnet Mask to 255.255.255.0 and things will start to work for you. Having a real tough time getting Windows 7 machines connect to my Draytek Vigor 3900 VPN. 1. Part 1. . . . : No Autoconfiguration Enabled . . . : DraySSLTunnel Physical Address. . IKEv2 VPN with EAP Authentication from Windows to Vigor3900/2960 by using the self-signed certificate This cookie is set by GDPR Cookie Consent plugin. . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. And please also make sure that the required ports are not redirected or opened for the LAN clients. Apple Mac OS X & macOS These are the LAN settings configured on the internal Draytek router: So when I run a connection test from my device at home, all works fine. Sanpatel - for info the /32 assignment is correct on the vpn adapter. To continue this discussion, please ask a new question. you need it to give just the one internal server. . . . Draytek Smart VPN Client, I've copied the profiles.cfg to another laptop and it What you can also do to help is on the vpnclient under the adapter is set the domain name suffix to match the office then non fqdn should also work. However when the SSL connection is re-established the settings revert and 'Automatic connection metric' checkbox is re-ticked. . Thanks Mark. [2017-07-05 16:57:02] ** Status: Dialing will give it a go, if i get stuck any piston headers willing to help me remotely? Your daily dose of tech news, in brief. . If you are just wanting to "dial in" from your windows computer somewhere else use PPTP. . . . Computers can ping it but cannot connect to it. . That 172. address traces to Atlanta so I'd say that address is definitely incorrect. . To change the router's SSL VPN port, go to [SSL VPN] > [General Setup] and on that page, change the SSL VPN port: . . . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. To continue this discussion, please ask a new question. I've ran the Windows 10 built in Network Reset and still no luck either. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) When testing this from my home lan (192.168.69.0/24), the dialogue box still pops up on establishing the VPN connection, to notify of a local and remote subnet clash? Problem is after a few hours of VPN connectivity (timeout=0), the VPN Client seems to get stuck and connectivity goes slow then stops. : 192.168.0.250 5.22.139.111. Draytek SmartVPN client failing to start or connect This entry was posted in Software Tips on January 20, 2020 by HAL This issue came up with a client who was connecting remotely to a Draytek Vigor device - other users were able to connect successfully. works fine. I agree with you Jake does not need to assign external DNS (5.22.139.111) to VPN clients. This website uses cookies to improve your experience while you navigate through the website. No worries, thanks for your suggestions. installations that were causing errors with VPNs on Windows 8 (This is a The DrayTek SSL VPN Tunnel feature that operates from a browser requires Java to operate. : 192.168.0.250 5.22.139.111 NetBIOS over Tcpip. . LAN to LAN VPN I'd use IPsec between two Draytek devices, as above PPTP for single client is easiest to setup. Necessary cookies are absolutely essential for the website to function properly. The cookies is used to store the user consent for the cookies in the category "Necessary". Please remember to mark the replies as an answers if they help. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Also the same user accounts works fine from my own laptop. . Should I be using Ipsec or PPTP? I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. This will almost make sure no one will be using this addressing scheme at home on their local network. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I am pretty sure it is Subnet Mask issue. Only enable the specific VPN service which is required. . I have used them since 2007 for Offices with heavy VOIP use. The last 2 days every bit of help I've seen points to the AssumeUDPEncapsulation. reg edit but that hasn't fixed my problem. These cookies will be stored in your browser only with your consent. However after connecting successfully, we cannot even resolve FQDN's. https://support.microsoft.com/en-sg/help/926179/how-to-configure-an-l2tp-ipsec-server-behind-a-nat-t-device-in-windows. : Enabled. Please follow these steps to regenerate self-signed certificate Navigate to System Maintenance >> Self-Signed Certificate (2860/2925) or Certificate Management >> Self-Signed Certificate Click Regenerate Put the information, then click generate . I have usually found them quite good. I know it's not an issue with blocked ports or firewall issues as all of the computers using W10 connect to the VPN no problem however W7 machines can never connect. Nothing else ch Z showed me this article today and I thought it was good. It has been that way for years on v2920, v2930, v2910, v2925 and v3900. In Windows 10, the SSL Tunnel driver reports "Can't install virtual driver" This is not supported in current firmware, it is recommended to use the latest DrayTek Smart VPN client. 5. this is confusing. [2017-07-05 16:57:36] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE Mine and others have a popup asking if we want to open the file and once I click on open, it We have a bunch of domains and regularly get solicitations mailed to us to purchase a subscription for "Annual Domain / Business Listing on DomainNetworks.com" which promptly land on my desk even though I've thoroughly explained to everyone involved that Ok, the only times I have run into inexplicable users not being able to connect are when the user happens to be a named user with admin level access to program the router. . Draytek 2960 but I have 1 that just refuses to work. Just want to confirm the current situations. The cookie is used to store the user consent for the cookies in the category "Performance". I have consistently had to rename the vpn dial in user to something else to get it to work. Just use the built in Windows VPN client, set to PPTP. It hangs on dialing for about 60 seconds then just says 'Unknown Error', If I try to use the inbuilt W7 VPN, I have no luck at all and get given error 809, I can use the exact same config and same user on a W7 machine and it just wont connect at all. Windows 10 laptop). you need to set just 1. Enter cmd command 'sc query SmartVPNService' to check service state, it should be "STOPPED" On the device with the issue, their home subnet is the same as the internal office LAN. . I'm using a local subnet of 192.168.69.0/24, so this is different to the internal LAN subnet. . Edited by wjwren on Tuesday 18th June 17:23. The settings are the exact same as the ones that work. Hope that helps, there are not a lot of Draytek users in the US. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. So, when I created an admin level user on the Draytek named "mark" and I have a dial in user named "mark" the dial in stops working. https://www.sonicwall.com/en-us/support/knowledge-base/170505534382415. Analytical cookies are used to understand how visitors interact with the website. If not, it is using the General Pre-Shared Key set at VPN and Remote Access >> IPsec General Setup. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. The driver should be installed during Smart VPN Client software installation; however, if you see such error while establishing the SSL VPN connection, please follow the steps to resolve it. Looking at VPN and Remote Access > Connection Management > History, I can never see anything from this users WAN IP so it doesn't look like the connection ever leaves the laptop. . There are configuration examples on the Draytek site. [2017-07-05 16:57:01] ** Status: Open port I connect by using the Draytek Smart VPN client which also does the registry changes. . . . If the Windows Firewall is disabled, the Smart VPN Client will attempt to establish the IPsec portion of the tunnel and will give an error when it cannot establish the L2TP portion of the VPN tunnel. There are a number of different types of configuration, user to Draytek (using the Draytek VPN Client . Smart VPN Client | DrayTek Smart VPN Client Free VPN Client Software for Vigor Router Users Windows Supports PPTP, L2TP, L2TP/IPsec, IPsec, IKEv2, OpenVPN, WireGuard, and SSL VPN. . Jakeswagen - the second dns server is the actual dns server that the office draytek is using -I recall answering your other question on this the other week and i think we confirmed these were the ISP dns. . This topic has been locked by an administrator and is no longer open for commenting. . . The only fix is reboot 2862N, reboot client PCs and go again. . . Because the registry key need to be configured both on server and client, we need to check the VPN server. You can check it by nslookup. Just checking in to see if the information provided was helpful. . trying to setup a vpn into the office using a vigor. (set to no encryption). . Usually though when this happens they will have the yellow This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. This cookie is set by GDPR Cookie Consent plugin. : DHCP Enabled. Find out what is odd about the one laptop? connections. Vigor at the office end as VPN server with a windows vpn client PPTP should be fine. Subnet mask of 255.255.255.255 will mask entire 192.168.0.0 network except IP address of the local machine. By clicking Accept All, you consent to the use of ALL the cookies. I can't replicate the error on any other laptop no matter what I try. The cookie is used to store the user consent for the cookies in the category "Analytics". Install and launch the client, add a new profile Give your profile a name Under Type, select "L2TP over IPSec" Enter your IP or hostname; This can be the DDNS hostname of your MX, or the Public IP (If your MX is in a warm spare configuration using virtual IPs, this will be the virtual IP of your MX). This is an incorrect interpretation, in fact there are 2 dns servers set and there is no such thing as default on a windows client. I'm not sure where it's picking up that DNS address of Was there a Microsoft update that caused the issue? [2017-07-05 16:57:02] ** Status: Authenticate Ok, after a remote session with Draytek we were no further. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. Clicking "Connect" in Microsoft Edge doesn't do anything . It looks like you have encryption setup on the server for the pptp link , but not on the client? We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. The iOS Setup 1. . The DrayTek Smart VPN Client automatically configures and secures the necessary Windows Firewall policy settings when establishing the tunnel. Welcome to the Snap! [2017-07-05 16:57:37] ** Status: Close SSL Connection : DNS Servers . . Anyone used one of these? connection, the laptop has also been tried from various locations on different tnmff@microsoft.com. Please review again and suggest your though. Make sure your SSL VPN is choosing Self-Signed Certificate. Yes, you will see unpredictable routing issues on your VPN client if IP addresses are overlapping. . . Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. . . It has just done better if I have only the "admin" user as the only one with programming ability on the Draytek. Draytek are responding slowly so will hopefully organise a remote session for them to take a look. When you see status "connected" shown in Smart VPN client, the vpn connection hasn't been really connected. You can check it by nslookup. If you have feedback for TechNet Subscriber Support, contact . This cookie is set by GDPR Cookie Consent plugin. yes, my house to the office. If you use PPTP then make sure you enable MPPE (Microsoft Point-to-Point Encryption) as PPTP is not encrypted by default. . Draytek Lan to Lan VPN where internal networks on different subnet Admin User option is disabled on DrayTek 2729ac. Published On: 2019-11-04 Was this helpful? Any ideas why this might be as the local and remote subnets are different? It's the DNS server settings.# Draytek Smart Vpn Client Unknown Error, Client Vpn Freebox Ordinateurs Relis, Vpn Adresse Ip Fixe, Configure Vpn Server Mikrotik, Setup Windows 10 Vpn Certificate, Plex Purevpn, Failover Vpn Tunnel Watchguard If the VPN profile has a specified Remote VPN IP or Peer ID, the Pre-Shared Key is the value of IKE Pre-Shared Key in that VPN profile. . I have read about connection metric/ prioritization issues on Windows 10, so have ran the netstat -rn command to find the interface metric of each adapter, then set the DraySSL Tunnel connection to the lowest number. Nslookup shows the false DNS-server. . As to test further I set up a PPTP VPN profile from the Draytek router, and connected using the Windows 10 built-in client. I have added/modified the 'AssumeUDPEncapsulationOnSendRule', 'ProhibitpSec' and 'AllowL2TPWeakCrypto' registries. Highly appreciate your effort and time. the same Anti-Virus (I even tried completely removing this). . . [2017-07-05 16:57:02] ** Status: Device connected . Please let us know if you would like further assistance. Disable AV-software Part 2. Newer Draytek models and firmwares support SSL VPN too. Called draytek today but the technical team were not much cop. . 5.22.139.111 from either. These cookies ensure basic functionalities and security features of the website, anonymously. Check the Draytek ssl vpn settings for dns - make sure they are to be given by dhcp or set manually. there should be a route entry for the /24 instead via the vpn. Computers can ping it but cannot connect to it. . I can ping FQDN's etc and all works as expected. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Maybe it can be fooled into not doing this by adding the local dns server in twice = try putting 192.168.0.250 in the secondary dns server box also - but it may not accept that. In the short term/ WRT the Draytek Smart VPN routing, the boxes pop up to flag the local and remote subnet clash, but it seems to suggest adding routing can solve this? . There are configuration examples on the Draytek site. . . I connect by using the Draytek Smart VPN client which also does the registry changes. . [2017-07-05 16:57:01] ** Status: Port opened I do not have the Intel Proset wifi management software installed. . . Please feel free to let us know if you need further assistance. DNS Servers . DNS then worked perfectly, I could even ping just hosts and they would resolve as FQDN's. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Running nslookup shows the remote host's router as the default DNS server. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. it may use either. Nothing else ch Z showed me this article today and I thought it was good. . : 255.255.255.255 Default Gateway . Running ipconfig on both the working and problematic devices show the subnet mask is 255.255.255.255, and I cannot change this. When I used a vpn user that is not in the Draytek users list the problem goes away. 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